Terms of Service

1. Acceptance of terms

These Terms of Service (“Terms”) govern your access to and use of the Compliance HQ application and website (the “Service”), provided by [Company Legal Name] (“we,” “us”). By accessing or using the Service, you agree to be bound by these Terms. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization.

2. Description of the service

The Service uses AI to help review documents against policies you provide, and requires a human reviewer to approve or reject each review before a decision is final. The Service is a decision-support tool and is intended to assist, not replace, qualified professionals.

3. Accounts and organizations

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Organization administrators are responsible for managing their members and invitations. You must provide accurate information and promptly notify us of any unauthorized use.

4. Acceptable use

You agree not to:

• Use the Service in violation of any applicable law or regulation.
• Upload content you do not have the right to submit, or that infringes the rights of others.
• Attempt to gain unauthorized access to the Service, other accounts, or its systems.
• Reverse engineer, resell, or misuse the Service except as permitted by these Terms.
• Interfere with or disrupt the integrity or performance of the Service.

5. Your content

You retain all rights to the documents, text, and policies you submit (“Customer Content”). You grant us a limited license to process Customer Content solely to provide the Service, including transmitting it to our AI sub-processor as described in our Privacy Policy. You are responsible for ensuring you have the rights necessary to submit Customer Content.

6. AI output and no professional advice

The Service uses artificial intelligence, which can produce output that is inaccurate, incomplete, or otherwise erroneous. Output is provided for decision-support only and does not constitute legal, compliance, financial, medical, or other professional advice.

You are solely responsible for reviewing, verifying, and deciding whether to rely on any output. A qualified human reviewer must approve each review, and final decisions and their consequences are your responsibility. Do not rely on the Service as a substitute for professional judgment.

7. Intellectual property

The Service, including its software, design, and content (excluding Customer Content), is owned by us and our licensors and is protected by intellectual property laws. These Terms do not grant you any rights in the Service except the limited right to use it as permitted here.

8. Fees and payment

Access to paid plans is subject to the fees and billing terms presented at purchase or in a separate order or agreement. Unless stated otherwise, fees are non-refundable. [Confirm billing, taxes, and refund terms with counsel.]

9. Confidentiality

Each party may access confidential information of the other. Each party agrees to protect the other’s confidential information and to use it only as necessary to perform under these Terms.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE OR COMPLETE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM. [Confirm liability cap with counsel.]

12. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses arising from your Customer Content, your use of the Service, or your violation of these Terms or applicable law.

13. Term and termination

These Terms remain in effect while you use the Service. We may suspend or terminate access for violation of these Terms or to protect the Service. Upon termination, your right to use the Service ends; certain provisions (including ownership, disclaimers, and limitation of liability) survive.

14. Governing law

These Terms are governed by the laws of [State/Country], without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts located in [jurisdiction]. [Confirm with counsel.]

15. Changes to these terms

We may update these Terms from time to time. We will post the updated version with a new “Last updated” date and, where appropriate, provide additional notice. Continued use of the Service after changes take effect constitutes acceptance.